This is an onsite position, and before starting candidate must show proof of vaccination.
This is an inbound contact center Client Services role. The candidate must have extensive experience delivering an exceptional client experience, must be able to fully resolve complex problems, must be able to de-escalate difficult scenarios and multitask using multiple systems, processes and procedures. This role requires candidates to be able to handle back-to-back calls in a fast paced, managed environment, fully understand several banking products, advocate for digital self-service options and adhere closely to compliance requirements. Strong attendance is necessary for all training and scheduled shifts. Candidates must demonstrate integrity & professionalism for financial services industry. Typically requires 1-2 years of experience assisting with complex servicing scenarios.
• Extensive client experience, inclusive of problem resolution, ownership and de-escalating difficult scenarios
• Ability to navigate multiple systems to service callers, Skype, Outlook & Web based systems.
• Strong ethics, integrity and attendance history
Min 6 months customer service experience, Financial Services experience preferred, Contact Center experience preferred & more than 1 year tenure at one employer.
Training: Mon to Fri 8:00 am to 4:30 pm
Regular: Mon, Tues, Wed, Fri, Sat 11:30 am to 8pm 7:30 am to 4 pm – off Thurs and Sun.