Test your skills and prepare for jobs with these
Assessments
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Mock Interview

Have an interview coming up and want to prepare for it? Take this quiz and test your self in the do's and don'ts of interviews

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1 / 5

When should you arrive to the interview?

2 / 5

For the interview, you should wear:

3 / 5

Which of the following you should NOT do before an interview

4 / 5

You should bring an extra copy of your resume

5 / 5

During the interview, which of the following you should avoid doing

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CLIK

Test your computer and internet knowledge with this mini-quiz.

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1 / 5

Which keyboard shortcut is used for Pasting

2 / 5

Which of the following opens a folder?

3 / 5

Which of the following is considered a search engine?

4 / 5

What does the button highlight in red do?

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5 / 5

What is the best way to turn off your computer?

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Microsoft Office Suite tests

Take this quick assessment to test your skills in Microsoft Office Suite

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1 / 5

What does changing the number highlighted in yellow do?

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2 / 5

What is this vertical group of rectangles called in a spreadsheet?

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3 / 5

What is highlighted horizontal group of rectangles called in a spreadsheet?

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4 / 5

What is a single rectangle called?

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5 / 5

Which of the following is a program used to make presentations?

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Typing Speed Test Game | CodingNepal

  • Time Left:

    60s
  • Mistakes:

    0
  • WPM:

    0
  • CPM:

    0
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/18

Bilingual Spanish Call Center Listening Comprehension

Welcome to Canon Recruiting’s Bilingual Customer Service Listening Comprehension Assessment. Soon You will
hear 18 Questions to Test your listening comprehension. First, you will listen to a proposed scenario,
then will choose which answer is the best way to handle the situation. The recording will only play once,
so listen carefully. After you answer the question, submit your answer, you will proceed to the next
Question. After the last Question, you will click finished, and you will see your completed score.
Please Click Start to begin.

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1 / 18

¿Cual es la respuesta mas apropiada?

2 / 18

¿Cuál de las siguientes es la respuesta más adecuada a esta situación?

3 / 18

Escenario: tiene una llamada entrante en su línea, ¿cómo responde a la llamada?

4 / 18

Escenario: se determina a través de la llamada que el problema requiere una reparación en el sitio. Actualmente no hay nadie disponible para enviar de inmediato a la casa del cliente para ayudar. ¿Cuál de las siguientes es la respuesta más adecuada?

5 / 18

¿Cómo respondería a este cliente?

6 / 18

Su empresa solo acepta tarjetas de crédito o débito por teléfono. ¿Cuál de las siguientes es la respuesta más adecuada para el cliente?

7 / 18

¿Cuáles de los siguientes son los pasos más apropiados para tomar en esta situación?

8 / 18

¿Cuál es la forma más profesional para que un representante del centro de llamadas finalice una llamada de manera adecuada?

9 / 18

¿Cuál de las siguientes es la mejor respuesta para el cliente?

10 / 18

¿Cuál de las siguientes es la respuesta más adecuada a la pregunta de este cliente?

11 / 18

¿Cuál de las siguientes es la mejor respuesta para este cliente?

12 / 18

¿Cómo respondería a este cliente?

13 / 18

¿Cuál de las siguientes es la respuesta más adecuada a esta situación en caso de que se retire un producto del mercado?

14 / 18

¿Cuál de las siguientes es la primera acción más apropiada a tomar en esta situación?

15 / 18

Su Empresa garantiza la entrega entre 3 y 7 días hábiles. ¿Cuál de las siguientes es la respuesta más adecuada para este cliente?

16 / 18

La política de la empresa establece que solo los libros sin abrir que aún estén en su envoltorio original se pueden devolver dentro de los 90 días posteriores a la fecha de recepción de la compra. ¿Cual es la respuesta mas apropiada?

17 / 18

¿Cuál es la forma más adecuada de manejar este tipo de situaciones?

18 / 18

¿Cuál de las siguientes es la respuesta más adecuada a esta solicitud?

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/18

Call Center Listening Comprehension

Welcome to Canon Recruiting’s Customer Service Listening Comprehension Assessment. Soon You will
hear 18 Questions to Test your listening comprehension. First, you will listen to a proposed scenario,
then will choose which answer is the best way to handle the situation. The recording will only play once,
so listen carefully. After you answer the question, submit your answer, you will proceed to the next
Question. After the last Question, you will click finished, and you will see your completed score.
Please Click Start to begin.

Please enter your information to start

1 / 18

Which of the following is the most appropriate response to this situation?

2 / 18

Which of the following is the most appropriate response to this customers Question?

3 / 18

Your Company only accepts credit or debit cards over the phone. Which of the following is the most appropriate response to the customer?

4 / 18

Which of the following is the most appropriate response to this situation in the event of a product recall?

5 / 18

Which of the following is the most appropriate first action to take in this situation?

6 / 18

Which of the following is the best response to this customer?

7 / 18

Scenario: It is determined through the call that the problem requires an onsite repair. Currently there are no one available to immediately send to the customer’s home to assist. Which of the following is the most appropriate response?

8 / 18

What is the most appropriate way to handle this type of situation?

9 / 18

Scenario: You have an incoming call on your line, how do you respond to the call?

10 / 18

Your Company Policy States that only unopened books still in original wrapping may be
returned within 90 days of the purchase receipt date. What is the most appropriate
response?

11 / 18

Your Company guarantees delivery between 2 and 7 business days. Which of the following is the most appropriate response to this customer?

12 / 18

Which of the following is the most appropriate response to this request?

13 / 18

Your Company Policy only offers discounts with online orders when paid with a valid card
Which of the following is the best response to the customer?

14 / 18

What is the most appropriate response?

15 / 18

How would you respond to this Customer?

16 / 18

What is the most appropriate way to handle this type of situation?

17 / 18

Which of the following are the most appropriate steps to take in this situation?

18 / 18

What is the Most professional way for a Call Center representative to appropriately end a call?